Privacy Policy

Last updated: 20 October 2026

This Privacy Policy explains how Soie de Lune collects and uses personal information through our website and electronic communications.
This policy covers:
• Soie de Lune Limited, 67A Camden High Street, London NW1 7JL, UK.
• Soie de Lune USA LLC, 1021 E Lincolnway, Cheyenne, WY 82001, USA.
Both companies trade as Soie de Lune. The company responsible for your information depends on which company handles your enquiry or business relationship.
For questions about this policy or your personal information, please contact info@soiedelune.com.
We handle personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, where applicable.

Information collected

We collect information you provide through our contact form, when you subscribe to our mailing list, or when you contact us by email, telephone or SMS. This may include your name, company, contact details, correspondence and communication preferences.
We also collect technical information about visits to our website, such as IP address, browser information and pages visited.
Our website does not process orders or payments.

Use of personal information

We use personal information to:
• Provide information about our products and services.
• Respond to enquiries and requests.
• Manage our business relationships.
• Send communications in accordance with your preferences and applicable law.
• Operate, protect and improve our website and communications.
• Meet legal obligations.
Where UK data protection law applies, we rely on consent, steps taken at your request before entering into a contract, performance of a contract, legal obligations, or our legitimate interests in responding to enquiries, managing business relationships and protecting our services, as appropriate.
Where we rely on consent, you may withdraw it at any time.

Marketing

We may send information about our products, services and activities where permitted by applicable law and in accordance with your communication preferences.
You can unsubscribe from marketing emails using the unsubscribe link or contact info@soiedelune.com to change your preferences.

Disclosures

We may share relevant personal information with service providers that support our website, mailing list, business communications and professional administration, where necessary for those purposes.
We may also disclose information where required by law or necessary to establish, exercise or defend legal claims.
The restrictions in the SMS privacy section below take precedence over these general disclosure provisions.

Other websites

Our website may contain links to websites outside our control. Their privacy practices are governed by their own privacy policies.

Subject access requests and your rights

You may request access to the personal information we hold about you by contacting info@soiedelune.com. Requests are normally free of charge. We may need to verify your identity before responding.
Depending on applicable law and the circumstances, you may also request correction or deletion of your information, restriction of its use, or a portable copy. You may object to certain processing, including direct marketing, and withdraw consent where we rely on it.
You may raise a concern with us or complain to the UK Information Commissioner’s Office at https://ico.org.uk/make-a-comp… or another relevant privacy regulator.

Cookies and website services

Our website uses cookies and similar technologies for site functionality, analytics and advertising. We also use service providers to manage our mailing list.
You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

Retention of information

We retain personal information for as long as necessary for the purposes described in this policy, taking account of our business relationship, legal requirements and any need to resolve disputes.
If you unsubscribe from marketing, we may keep a limited record to ensure that your preference is respected.

SMS communications

Where we send SMS messages, we obtain the consent required by applicable law and messaging service requirements.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You can also contact info@soiedelune.com.
Consent to receive SMS messages is not a condition of purchase.

SMS privacy

We do not sell or share mobile information with third parties or affiliates for marketing or promotional purposes.
SMS opt-in data and consent are excluded from all other sharing permissions in this policy. They are not shared with third parties for their own purposes, including their own messaging or marketing.
Service providers may process this information solely as necessary to deliver and operate our messaging service, or where disclosure is required by law.

Changes to this policy

We may update this policy from time to time. The latest version will appear on this page with the date of the update.